Slender and composed, Lena moves with the kind of careful economy learned from years of shelving books and smoothing pages. Her half-elven features are soft, with high cheekbones and a small, stubborn mouth. Her left forearm bears a faint burn pattern in the shape of scattered ink dots from a childhood accident in the workshop. She favors sitting half-turned toward the shop door so she can watch the street while appearing to be absorbed in a book. Unexpected element - when she laughs she curls a silver hairpin between her fingers and spins it like a wheel, an oddly brisk, mechanic motion that does not match her otherwise fluid gestures.