Reach me without the scavenger hunt.
CharGen isn't a giant company with a support department. It's just me. If you need help with billing, bugs, or your account, email me. Discord is the fastest place for public questions. If what you really want is a feature, add it to Feature Requests so I can track it properly.
Fastest routes
Email me
Private account, billing, or bug details are easiest to sort in email.
Jump into Discord
Fastest route for public questions, tips, and sharing work.
Feature Requests
Feature requests are easier for me to track there.
One inbox, straight to me
contact@char-gen.comIf you are unsure where your question belongs, start here and give me a bit of context.
Account and data
Delete your CharGen account
Request deletion of your account and associated personal data by email, even if you cannot sign in or have uninstalled the app.
I handle deletion requests personally and complete them within seven days.
Send the request from your account email address if you can. Include your account email or username. If you no longer have access to that email address, explain this in your message. Do not send passwords or sign-in codes.
Email a deletion requestReview and send the email to submit your request. Opening the link does not delete your account. If your email app does not open, email contact@char-gen.com with the subject “CharGen account deletion request”.
If you can use the CharGen app, open Account, then Delete account. Deleting your account does not cancel an App Store or Google Play subscription. Manage it in the store where you subscribed. You can still request account deletion if you need help with cancellation.
Direct email
Email me once. I'll take it from there.
There is no maze of aliases behind this. It's just me behind the inbox, so a little context helps me reply faster.
contact@char-gen.comSupport and billing
Account access, missing credits, payment issues, and anything tied to your subscription.
Bug report
Broken flows, stuck generations, upload failures, or anything behaving differently than expected.
Creator collabs and press
Creator campaigns, integrations, community collabs, or press conversations.
Make it easier for me to help
Your account email or username
What generator, page, or action you were using
A screenshot, order reference, or share link if you have one
Community
Discord is the fastest public route.
Use it for community questions, workflow tips, feature chatter, and showing off what you built with CharGen.
If the message involves billing, account access, or anything private, email me instead.
Self-serve
Useful before you email me.
Feature Requests
Vote on ideas, request features, and see what people want me to build next.
Changelog
Check recent launches and fixes before you wait on a reply from me.
Pricing
Review plans, credits, and billing context if your question starts there.
Privacy policy
Read how account data, support requests, and personal information are handled.
Terms and conditions
Membership, billing, and usage rules in the site terms.
Socials and releases
Follow the build or tag CharGen with what you made.
If you want release notes, start with the changelog. If you want the day-to-day build, follow the socials and share what you made.
Product releases
Read the changelog before you wait on a reply.
New launches, bug fixes, and quality-of-life improvements are all published there first.
X / Twitter
Product drops, experiments, and quick launch notes.
Fresh art, showcase pieces, and creator spotlights.
Broader community updates and longer-form social posts.